There are a few easy steps to return your empty cylinders:
- We'll send you full cylinder(s) and include a prepaid shipping label with your order.
- Place your empty cylinders in the same box in which you received your new cylinders and affix the label to the box. If you have misplaced the label, you can print a new one by following these steps.
- Drop the package at one of the drop-off locations or schedule a pick-up (if applicable to your location) - Use this Purolator Chat Bot to find the drop-off locations and/or schedule a pick-up.
- Track your order by inserting your Tracking Number in the Purolator Chat Bot.
**Sparkle Note: Please remember to return an empty cylinder for each refill cylinder you have ordered. The return timeframe will be based on the shipment frequency plus 30 days. If you do not return the empty cylinder(s) within this timeframe, if you do not have any empty cylinders to return, or if the returned cylinder(s) is damaged, we will have to charge you an additional $15 (plus tax) for each unreturned/ damaged cylinder.