If the cylinder handle is not going completely down, check to make sure you are using the correct cylinder. The screw-in cylinders with the Blue seal will NOT work with your GAIATM Sparkling Water Maker.
To properly insert the cylinder, follow the next steps:
- Raise the cylinder handle.
- Remove the seal and cap from the cylinder.
- Position the bottom of the cylinder in the Sparkling Water Maker.
- Gently place the rest of the cylinder into the cylinder holder.
- Lower the cylinder handle to lock it.
- Replace the back cover so it clicks into place.
For more assistance, please contact us via email or phone at 1-877-436-5866.