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How do I get my TERRA to stop leaking water?

Oh no, bubbles overboard! Don't worry though. We can help.

Follow the steps below to help stop your TERRA Sparkling Water Maker from overflowing: 

Step 1 - Did you fill the bottle to the fill line?

Make sure you are filling the carbonating bottle with water to the fill line only.

Step 2 - Is your bottle compatible with TERRA?

Make sure your bottle is compatible with your Sparkling Water Maker. The TERRA is compatible with the 1L slim carbonating bottle, the 0.5L carbonating bottle (My Only Bottle), the 1L classic carbonating bottle, and the 1L classic dishwasher-safe bottle.

Check the following compatibility chart:

Step 3 - Did you insert the bottle properly?

Make sure your bottle is inserted correctly. The bottle is inserted correctly when there is a gap between the Carbonating Bottle and the base of the Sparkling Water Maker.

Step 4 - Did you fizz the right way?

Carbonate water only. Flavours should only be added after carbonation.

Make sure you're firmly pushing the carbonating button in short, 1-2 second presses, releasing, and repeating -- 3 times for standard fizz and 5 times for strong fizz.

Questions? Contact us via email or phone at 1-877-436-5866.